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Your outcome
Our obsession
Your outcome is
our livelihood.
In a moment, everything changes.
An accident. An injury. A diagnosis.
The life you knew, your plans, your work, your sense of what comes next, no longer feels certain.
It is not just the pain. It is the pressure, the worry, and the constant need to explain yourself.
There are difficult days. Days when you do not feel like yourself.
That is not weakness. It is human. We understand this moment, and what it truly costs.
Offered £20,000.
Received £2.4 Million.
He was close to accepting £20,000 for an injury that had cost him his career, his mobility, and placed serious strain on his marriage.
His previous solicitor had not fully understood the condition he was living with, or what his case was truly worth.
Understanding the Full Picture
We took the time to properly understand his condition and how it affected every part of his life, not just the immediate injury.
Uncovering What Was Missed
Evidence that had been overlooked was identified and developed, revealing the true extent of the impact on his future.
Rebuilding the Case Properly
The case was restructured with the right medical expertise and a clear strategy that reflected its full value.
Securing the Right Outcome
He settled for £2.4 million, more than 120 times the original offer, giving him long-term financial security and a mortgage-free home.
“Paul has been an inspiration, a friend when needed and a great professional.”
— Glyn Oldfield, life after a workplace injury
A Very Different Kind of Solicitor
Built to Do More Than Large Firms Allow
Most personal injury solicitors work within large firms. They manage heavy caseloads, work to internal targets, and often pass cases between teams.
They are capable. But they are stretched. We are not that.
There is no salary to fall back on. No safety net.
Only the result.
We built FT to work differently. We take on fewer cases, deliberately, so we can give each one the attention it requires. We come to you. You have our mobile numbers, and when you call, we answer.
We also secure interim financial support wherever possible, so you are not left under pressure while your claim progresses.
And because we work on a no win, no fee basis, everything depends on the outcome we achieve for you.
FT's Founding Solicitors
— Anne Felmingham & Paul Turner
Your case. One solicitor. Start to finish.
Your case is handled by an experienced solicitor from the first call to the final settlement.
60 years of combined experience. No delegation.
Your case is not passed to juniors. It is handled by experienced solicitors throughout.
Wiltshire's dedicated personal injury specialists.
We focus solely on personal injury claims, with deep expertise built over decades.
Interim financial support, secured during your claim.
We seek early payments wherever possible, so you are not left under financial pressure.
No win. No fee. No exceptions.
You pay nothing if your claim is unsuccessful. Our outcome is directly tied to yours.
Our mobile numbers. No call centres.
You speak directly to us, with no layers, no delays, and no call handling systems.
Focussed On Your Case
We Choose Our Cases Carefully
We limit the number of cases we take on so that every client receives our full attention.
If you have read this far, you probably have a story worth telling. We would like to hear it.
Your first conversation is free, confidential, and without obligation.
We will tell you honestly if we think we can help.
The types of personal injury claims we handle.
If you have been injured through someone else's negligence,
we can help. The most common claims we handle include:
Not sure if your situation qualifies?
Tell us what happened and we will advise you honestly.
Many people are surprised to learn they have a strong claim.
No Forms. No Commitment. Just a Conversation.
What happens when you call us.
We have designed the process to be as straightforward as possible. No forms before we speak. No commitment required. Just a conversation.
1
You call or send a message.
Free, confidential, no obligation. Tell us what happened in your own words. There are no wrong answers at this stage.
2
We listen and give you an honest view.
We will tell you what we think about your case. If we believe we can help you, we will explain how. If we don't, we will say so.
3
We agree next steps together.
No win, no fee means no financial risk to you. We explain the agreement clearly before anything is signed.
4
We get to work.
From the moment we take on your case, you have a senior solicitor working on it. We keep you informed at every stage.
Start with step one. Call 0800 999 1078 or send us a message.
Words From Our Clients
What Our Clients Say
We have helped people through some of the most difficult moments in their lives.
Every case is different, but the experience of being properly understood, supported, and represented should not be. Here is what our clients say about working with us.
“As a barrister specialising in chronic pain cases I've worked with FT for several years... their use of clinical strategy consistently leads to better outcomes.”
— Julian Benson, Barrister
“Anne and Paul have been amazing throughout the whole process. So patient and understanding. They are an absolute credit to their profession. I feel very fortunate to have met them.”
— Sarah Jane Eyles, Devizes
“Truly remarkable. My case was successful due to FT's dedication, knowledge and perseverance.”
— Steve Traveller, Market Lavington
“Paul has been an inspiration, a friend when needed and a great professional.”
— Glyn Oldfield, Rebuilding life after a workplace injury
Get In Touch
Tell us what happened.
Free. Confidential. No obligation. We will tell you honestly if we think we can help — and if we cannot, we will point you in the right direction.
Thank you.
We've received your message and will be in touch shortly. If your matter is urgent, call us on 0800 999 1078.
Or call us directly: 0800 999 1078
Lines open Monday to Friday. Out-of-hours messages welcomed.
Common Questions
Questions about personal injury claims.
What is considered a personal injury? +
A personal injury refers to any physical or psychological harm suffered by an individual as a result of an accident, negligence, or intentional wrongdoing by another party.
How do I know if I have a valid personal injury claim? +
You may have a valid personal injury claim if you have been injured due to the negligence or intentional actions of another party. If you believe someone else is at fault for your injury, consulting with an experienced personal injury lawyer will determine whether you have a claim to bring.
What steps should I take immediately following a personal injury? +
After sustaining a personal injury, it's important to seek medical attention promptly. Additionally, if possible, gather evidence such as photographs of the accident scene, contact information of any witnesses, and any relevant documents such as a copy of the accident report form or any names of those involved. Reporting the incident in the case of a car accident, for example, is important, or where you have been involved in an accident at work, you need to ensure your manager is aware of the accident and what has happened to you.
How long do I have to file a personal injury claim? +
In England and Wales, the general time limit for filing a personal injury claim is three years from the date of the injury or from the date when you became aware that your injury was due to someone else's negligence. However, there are exceptions to this rule, so it's essential to seek legal advice as soon as possible to ensure you don't miss any deadlines.
What factors determine the compensation amount for a personal injury claim? +
The compensation amount for a personal injury claim is determined based on many factors such as the severity of the injury sustained or multiple injuries, whether a full recovery has happened or if the injury is permanent, the impact on your daily life and ability to work, medical expenses, care needed, accommodation needs, aids and equipment loss of earnings, and any future care or rehabilitation needs.
Each case is assessed individually by securing medical evidence to support the claim and comment on any losses. Compensation is awarded accordingly using the Judicial College Guidelines and consideration of a schedule of the losses prepared on your behalf.
Do I need a personal injury lawyer to bring a claim? +
Having legal representation can significantly improve your chances of a successful outcome. A qualified lawyer can navigate the legal process, gather evidence, negotiate with insurance companies, and advocate on your behalf in court if necessary.
Having a lawyer by your side you will feel secure in the knowledge that your injuries and symptoms are properly assessed.
Please read our success story where a client transferred his claim to us and, with our help, secured a large amount of damages.
What should I expect during the personal injury claim process? +
Once the funding of your claim has been put in place, for example, a No Win No Fee Agreement has been signed, the personal injury claim process typically involves gathering evidence and submitting a claim to the relevant party or their insurance company.
To prove your case medical evidence and supportive documents for financial losses will need to be obtained. Preparation of witness evidence is also important to set out how the accident has affected your life and family.
Interim payments can be requested throughout the claim where liability (fault) has been admitted and rehabilitation to support you with your recovery.
Once the evidence is complete, this is disclosed to the other party for negotiation of a settlement amount; however, in the event an agreement cannot be reached between the parties, the Court will be involved in determining the amount of compensation awarded.
The Court may also be asked to determine liability where this has not been admitted by the opposing party. Throughout the process, you will be advised of any risks faced, and when we believe suitable, a barrister will be asked to act on your behalf and work with you and us to secure the best possible outcome.
Can I receive compensation for the long-term effects of a personal injury? +
Yes, you can receive compensation for the long-term effects of a personal injury.
Compensation aims to cover not only immediate expenses but also future losses, including ongoing medical treatment, rehabilitation, loss of earnings, and compensation for pain and suffering.
We may also consider settlement terms which allow you to return to the defendant in the future should the evidence indicate you are at risk of significant changes to your condition.
Are there examples of successful settlements for long-term effects? +
Yes. Please read our success story where a client transferred his claim to us and we were able to secure a significant settlement for the long-term effects of his injuries.
We're Ready When You Are
Ready to find out if we can help?
There is no charge for the initial conversation. No obligation. We will listen to what happened and give you an honest view. If we think we can help you, we will tell you exactly how. If we cannot, we will point you somewhere that can.
Most people who call us do so because something happened that changed everything. We understand that. And we take it seriously.
About Personal Injury Claims
The Importance of Having a Personal Injury Solicitor
With nearly 40 years of experience, FT Chronic Pain Solicitors is a leading personal injury law firm in England and Wales. Our dedicated team of experts specialises in handling a wide range of personal injury cases, including road traffic accidents, motorcycle compensation claims, cyclist claims, employers' liability, public liability, criminal injuries compensation, and industrial injuries.
Our decades of experience mean we have handled a wide range of claims from an array of different types of accidents.
Personal Injury FAQs
What is considered a personal injury? A personal injury refers to any physical or psychological harm suffered by an individual as a result of an accident, negligence, or intentional wrongdoing by another party.
How do I know if I have a valid personal injury claim? You may have a valid personal injury claim if you have been injured due to the negligence or intentional actions of another party. If you believe someone else is at fault for your injury, consulting with an experienced personal injury lawyer will determine whether you have a claim to bring.
How long do I have to file a personal injury claim? In England and Wales, the general time limit for filing a personal injury claim is three years from the date of the injury or from the date when you became aware that your injury was due to someone else's negligence. However, there are exceptions to this rule, so it's essential to seek legal advice as soon as possible.
What factors determine the compensation amount? The compensation amount is determined based on the severity of the injury, whether a full recovery has happened, the impact on your daily life and ability to work, medical expenses, care needed, accommodation needs, loss of earnings, and any future care or rehabilitation needs.
Do I need a personal injury lawyer? Having legal representation can significantly improve your chances of a successful outcome. A qualified lawyer can navigate the legal process, gather evidence, negotiate with insurance companies, and advocate on your behalf in court if necessary.
What should I expect during the claim process? Once funding is in place via a No Win No Fee Agreement, the process typically involves gathering evidence and submitting a claim to the relevant party or their insurance company. Medical evidence and supportive documents for financial losses will need to be obtained. Once the evidence is complete, this is disclosed to the other party for negotiation of a settlement amount.
Can I receive compensation for the long-term effects? Yes. Compensation aims to cover not only immediate expenses but also future losses, including ongoing medical treatment, rehabilitation, loss of earnings, and compensation for pain and suffering.